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Shipping Policy

Vitalah Care

At Vitalah Care, we're committed to making your delivery experience simple, reliable and transparent. This policy outlines where we ship from, where we deliver, how your order is shipped and what you can expect in terms of delivery times.

Where We Ship From

Vitalah Care is an online retailer that ships internationally. Our products are dispatched from an overseas fulfilment facility (located in China). Once your parcel arrives in Singapore, final delivery is completed by SingPost or a local courier partner. This is why our estimated delivery time is longer than a locally-held-stock retailer — please review the delivery times below before placing your order.

Delivery Area

  • We currently deliver to addresses across Singapore.
  • International shipping is not available at this time.

Shipping Costs

  • We offer free shipping Singapore-wide on all orders placed through our website.
  • There are no hidden shipping charges at checkout.

Delivery Address

  • Orders are delivered to the address provided at checkout.
  • Please ensure your name, address, postal code and other delivery details are complete and accurate before placing your order.
  • We cannot guarantee that delivery details can be changed once an order has been processed.

Shipping & Delivery Transparency

To provide you with the best prices and curated collections, our products are dispatched directly from our international distribution facilities. We partner with SingPost exclusively for final local delivery and tracking within Singapore.

  • Processing Time: 1–3 business days.
  • Estimated Delivery Time: 4–9 business days.

Tracking

Once your order has been dispatched, a tracking number will be sent to the email address provided at checkout.

Please allow some time for tracking information to become available after receiving your dispatch confirmation.

Lost or Delayed Parcels in Transit

If your tracking has not updated for an extended period, or you believe your parcel has been lost in transit, please contact us at info@vitalahcare.com. We will investigate with the carrier and, where an order is confirmed lost in transit before delivery, arrange a replacement or refund. This does not affect your rights under the Consumer Protection (Fair Trading) Act 2003 (CPFTA) or other applicable Singapore consumer protection laws.

Undeliverable & Returned Parcels

If a parcel is returned to us due to an incorrect or incomplete delivery address, failure to collect the parcel, or other circumstances outside our control, additional delivery charges may apply if the order needs to be resent.

Please check your delivery details carefully before completing your purchase.

Delivery Delays

While we do our best to ensure orders arrive within the estimated timeframe, occasional delays may occur due to circumstances outside our control, including:

  • severe weather conditions;
  • customs or international transit delays;
  • SingPost or courier delays;
  • public holidays and peak shopping periods;
  • delivery disruptions, or deliveries to outlying areas.

We appreciate your patience if your order is affected by an unexpected delay.

Questions About Your Delivery

If you have any questions about your order or delivery, please contact our customer service team:

Operated by Blackend Limited, Address: Stanley Street 50, Central, Hong Kong.
Website: vitalahcare.com
Email: info@vitalahcare.com

We'll be happy to assist you.